We are now beginning to see patients face to face, you can request this when you book an appointment but we are still happy to offer telephone consultations too. If you book a face to face appointment in advance but on the day have any symptoms of covid please let us know and we can change your appointment to a telephone call instead. Please do not come to the surgery if you have any covid symptoms.
New or existing medical enquiries or admin matters can also be made via E-Consult.
Prescription requests can be made via email at firstname.lastname@example.org. Please do not send in medical queries as an email, please complete an e-consult as this will ask you questions that will help the GP with their diagnosis.
Why can’t I see my GP – Brilliant video for your website and social channels
Patients seeking information on Coronavirus should visit:
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19
Why are GP practices working differently?
GP practices are open but the pandemic is not over. In south east London there are still thousands of people getting Covid-19, with hundreds in intensive care. GP practices
worked hard to stay open and treat people throughout the Covid lockdowns and continue to do so. To protect everyone, we must maintain safe infection control and minimise unnecessary physical contact.
How are practices working now?
So that the people with greatest need are seen first; and so we don’t ask people to travel and come into contact with unwell and infectious people, you will be assessed to decide who needs:
· to be seen in person by one of the team
· a phone consultation
· a video consultation
· help from a community pharmacy or another health service
How can I contact my GP?
You can contact your GP practice on the phone, but if you are able to and if your
practice offers it, the best thing to do is to fill out an online form on the practice
website. You will then be contacted with the best appointment for you.
If you need help with minor injuries at any time or urgent care when your GP practice or pharmacy is closed visit 111.nhs.uk or dial 111. 111 can also book out of hours appointments.
You can access NHS 111, contact your practice and get your Covid Pass using the NHS App. Search NHS App in your app store.
Why do receptionists ask personal questions?
GP reception staff are skilled professionals and ask questions to make sure you see
the right person at the right time and treat all information confidentially. If you
don’t want to speak on the phone, where possible fill in an online form on the
I wanted to see my GP, so why am I seeing someone else?
Many GP practices now include a range of professionals like nurses and paramedics. This means you can often be seen more quickly and not need to be seen by lots of different people.
Where else can I get help?
Always dial 999 in a life-threatening emergency.
Visit www.nhs.uk for advice on common symptoms and a list of local services or speak to your community pharmacist first for advice on minor illnesses nhs.uk/service-search/find-a-pharmacy
Please be kind
GPs and hospitals are under enormous pressure, but we are open and here if needed. Please continue to be kind to our staff, socially distance where possible and wear a face mask in healthcare settings.
Abuse of our staff is never acceptable. The NHS Constitution is clear that violence, or the causing of nuisance or disturbance on NHS premises may result in prosecution or people being refused access to NHS services.